Customer Focus- and how to retain it
At Bell, we have a customer-friendly ecosystem by helping them make informed decisions by comparing products in a super-market style rack display. Whatever their packaging requirements, we identify through a detailed process of consultation using creative briefs. This brief is then refined many times by the customer and signed off before we actually go into the creation process of either designing, visualizing, or prototyping. After detailed rounds of feedback from both sides, sometimes customers request a production sample, exactly as it will be when finished. In this case, we take every effort to ensure that what we deliver the first time is what the customer really wants.
If you want your customer to focus, ensure that you put in more than you take out. Give your customer your 110% attention.
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